✓ On arrival, a VIP Assist team member will hold a name board with the passenger’s name. Our greeter will be easily recognisable at the top of the jet bridge. Upon leaving the plane, passengers must make themselves known to our team members.
✓ Passengers will be transferred by golf cart (Where available)to the airport security point if the inbound and outbound flight is at the same terminal
✓ If the outbound flight is at a different terminal, Passengers will be escorted through immigration, baggage reclaims, and customs halls to an airport transfer car to be driven to the outbound terminal. Passengers will then be assisted with check-in and escorted through the departure security point to their lounge (if applicable) and then to the boarding gate.