Service Agreement
  • On arrival, a team member will hold a name board with your name on it. The greeter is stood at the top of the jet bridge and is easily recognisable. When you leave the plane, please make yourself known to our team members.
  • Passengers will be escorted through immigration, baggage reclaims and customs halls.
  • The agent will escort Passengers through to their onward mode of transportation.

Heathrow Arrival Bronze

for other airports please contact us directly

N.B.: You need to book the wheelchair with your airline

Please put your flight arrival time in the start time field, or as close as is possible.